In this page, you may find some FAQs that may help you.
We accept most major credit cards, such as Visa, MasterCard, Discover, and American Express, Apple Pay, JCB, Diners Club, Elo, Shop Pay, Google Pay. Additionally, we also accept PayPal.
Note: Some credit cards may have transaction fees depending on the bank’s regulation.
Payment failures can occur due to various factors, such as gateway issues, front-end problems, or even credit card issues. If possible, please provide us with a screenshot of the issue to our inbox or send it to care@cuckoobirdfeeder.com, so that we can better assist you in resolving the problem.
Yes. You can cancel or adjust the order when your order status is preordering, pending, or processing. As long as your order is not under the shipping process, please contact us via care@cuckoobirdfeeder.com immediately if you decide to make any changes to it.
Please note, if your orders have been shipped out, it could be challenging to cancel or make further adjustments at this point. If you insist on canceling or making the adjustment to the order(s) that has/have been dispatched, you will be responsible for the shipment surcharges. Please email care@cuckoobirdfeeder.com to get further support.
Please email care@cuckoobirdfeeder.com with your order number. We will help you to address it.
Discount codes cannot be shown on the product page. However, there are two alternative ways to apply your discount code: 1.During the checkout process, enter the code in the designated box and click apply to receive the discount. 2.Select the "Buy with shoppay" option, sign up or log in, and enter the code during checkout to enjoy the discount.
Yes. As long as your order is not under the shipping process, please contact us via care@cuckoobirdfeeder.com immediately if you decide to make any changes to it.
Please double-check your address before placing your order. It is challenging to make further adjustments when your order has been shipped out. If you put an incorrect address, it might create extra surcharges to redeliver your order. Please email care@cuckoobirdfeeder.com for further support on changing the shipment address.
The 30-day cloud storage is a feature that allows you to store photos and videos from your device. It provides an additional storage option beyond the capacity of your phone or SD card.
Currently, we are still in the process of developing a pole attachment. In the meantime, we recommend purchasing a bird feeder pole kit from Amazon for your convenience.
Yes! Cuckoo requires a wifi connection (2.4Ghz only) to send stream to your mobile device. Cuckoo comes with a 64G TF card for local storage, and a 30 day free cloud storage service too.
The app available on App Store is the bird lover app!
The alarm linkage is a feature provided by the AI camera manufacturer, but it doesn't have any real use in our bird feeder. It can be switched off in the settings.
Yes it does! The bird lover app is available on google apps as well!
The photos and videos can be stored in the SD card, which can be uploaded to the pc. But the instant notification and live videos are only available on the app from mobile phone and tablet.
Mounting the bird feeder is recommended over hanging it. It provides better stability and ensures clear footage for an enhanced bird-watching experience. Hanging the feeder can be risky and may affect the roof structure and camera footage quality.
Cloud storage requires a subscription after 30 days. You can also utilize the provided 64GB TF card for storage.
After the 30-day period, you can no longer store new photos and videos in the cloud. However, you can still view live images and videos. Clearing up storage by deleting unwanted photos or videos is recommended.
Our app comes with a built-in squirrel deterrent feature. When you receive a notification on your phone, simply open the app and use the Siren function, which is a loud alarm button, to scare away squirrels. Alternatively, you can use the one-way talk feature, similar to a walkie-talkie, to verbally deter the squirrels.
No. The bird identification feature is free.
Our product does not currently support 5G functionality, and the Wi-Fi requirement is 2.4hgz.
We are testing the prototype now, it should be ready by the end of July!
No worries. We might be able to redeliver a replacement for you after we confirm that your package got lost. We consider a package lost when the estimated delivery date has passed and there are no more tracking updates for the next 7 business days. Please email care@cuckoobirdfeeder.com if you believe you have encountered a package loss issue.
Yes! Our standard shipping option usually takes 3-5 business days for $9.90 USD. However, If you want faster delivery, choose expedited shipping at checkout for an additional $15.90 USD. You'll receive your product within 2-3 business days. Please note that our free shipping option is also available, which typically takes 5-8 business days.
At the moment, we only ship within the US and Canada. We'll keep you posted on any updates regarding international shipping.
We strive to ship out orders within 1 business days. However, shipping times may vary based on your location and the shipping method you choose at checkout. If you have any questions about your order's status or estimated delivery date, please feel free to contact us.
We ship currently to US and CA only. The actual carrier depends on your location and the products you order. You will find the shipment carrier of your order in the tracking confirmation email.
Please note, for some remote areas, the estimated delivery days may vary.
If your device doesn't work and is still under warranty (One-year from Receiving), you can email us your device issue via care@cuckoobirdfeeder.com. Please follow the instructions to get your full refund:
The necessary information includes:
1. Order number in the package. We recommend keeping the Order number before discarding the package.
2. Device ID on the product.
3. A clear video can show what the issue is.
While we confirm the problem, you can return the item back. We will offer a new one when we receive the returning tracking number.